About
Highly adaptable and tech-savvy Community Support Specialist with over 3 years of experience in high-paced digital environments, excelling in crypto, Web3, and gaming platforms. Proven ability to troubleshoot complex technical issues, manage thriving community spaces, and deliver seamless support experiences via chat and email. Eager to leverage empathetic, high-quality support skills to drive engagement and satisfaction for a global gaming company.
Work
Starter Labs
|Community Support Specialist (Remote)
Atlanta, Georgia, US
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Summary
Provided multichannel support for Starter's DeFi platform and products, ensuring timely assistance and user education.
Highlights
Provide multichannel support across Telegram for Starter's DeFi platform and associated products, ensuring timely, high-quality assistance.
Identifie and streamline common user issues by collaborating with internal teams, enhancing resolution efficiency.
Educate users on platform tools and security best practices, contributing to improved user adoption and safety.
VAA Global
|Customer Representative (Remote, Part-Time)
Lagos, Lagos, Nigeria
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Summary
Delivered real-time chat and email support, achieving high satisfaction rates and contributing to knowledge base improvements.
Highlights
Delivered real-time chat and email support, maintaining a 95% customer satisfaction rate.
Documented issues using CRM tools (Zoho) and collaborated on improving internal knowledge bases, enhancing support efficiency.
Smart Routing System
|Virtual Assistant
Nigeria, Nigeria
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Summary
Managed high-level communications, administrative tasks, and system coordination, supporting executive and technical teams.
Highlights
Drafted essential business documents, MOAs, and proposals, managing high-level internal and external communications for the CEO.
Registered users (students, parents, teachers) into SRS software, ensuring clean, error-free data input.
Coordinated the CEO's schedules, managed email accounts, and improved presentation materials using Canva, enhancing executive efficiency.
Collaborated with the technical team to test and refine internal systems, contributing to improved operational performance.
Starchi (Subsidiary of Starter Labs)
|Community Manager (Remote)
Atlanta, Georgia, US
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Summary
Managed community engagement and user support for a play-to-earn game across multiple social platforms.
Highlights
Handled diverse user inquiries and in-game issues across Discord, Telegram, Twitter, and Reddit, ensuring responsive support for the play-to-earn game.
Provided comprehensive wallet, token, and gameplay troubleshooting, successfully guiding users through complex onboarding and participation processes.
Participated in beta feedback sessions and collaborated with CMO and developers, facilitating critical updates and bug fixes that improved game stability.
Collaborated with CMO to execute community campaigns, giveaways, and contests, significantly boosting user engagement and platform activity.
MimirWorld (Sons of Mim AB)
|Community Manager (Remote)
Albygatan, Stockholm, Sweden
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Summary
Managed and moderated the Mimir's Reddit community, fostering engagement and addressing player concerns.
Highlights
Built and actively moderated Mimir's Reddit community, fostering a safe and engaged environment for players.
Communicated platform changes and effectively addressed player concerns, maintaining positive community relations.
Collaborated with team leads to ensure support efforts were aligned with ongoing game development updates.
Skills
Customer Support
Live Chat, Email Support, Issue Resolution.
Gaming & Crypto
Player Support, Web3 Knowledge, DeFi, Play-to-Earn Games.
Communication
Fluent English, Near-Native English, Conflict Management, Community Engagement, Stakeholder Communication.
Tools
Google Workspaces, Microsoft Office Suite, Zoho CRM, Slack, Discord, Telegram, Twitter, Reddit, Canva.
Other
Problem Solving, Attention to Detail, Data Entry, Documentation, Administrative Support.
Languages
English
Native
Certificates
Customer Service & Relationship Management
Issued By
VAA Global
Cyber Security Bootcamp
Issued By
Gomycode
Web3 Marketing
Issued By
Third Academy